Safer Haven AI Terms and Conditions
Legal

Terms & Conditions

Website Terms of Use, Safer Haven AI. Last updated: March 2026.

1. About Safer Haven AI

Safer Haven AI is a specialist training and consultancy provider focused on responsible AI adoption, risk management, and human-centric AI literacy. We empower organisations to use AI safely, ethically, and effectively.

2. Services

Safer Haven AI provides services including but not limited to:

  • AI training workshops
  • AI governance and compliance training
  • AI risk and safety training
  • AI literacy training
  • therapy-informed AI training
  • AI policy development support
  • consulting and advisory services
  • keynote speaking engagements
  • prompt engineering training

Training may be delivered through:

  • live workshops
  • consultancy engagements
  • keynote presentations
  • advisory sessions
  • virtual training sessions
  • future online learning materials

Services may also be governed by separate written agreements or contracts between Safer Haven AI and the client.

3. Virtual Training Delivery

Training services may be delivered remotely using video conferencing platforms such as Google Meet.

Participants acknowledge that:

  • they are responsible for having a stable internet connection and appropriate device
  • Safer Haven AI cannot guarantee uninterrupted service due to factors outside its control
  • sessions may include presentations, screen sharing, and interactive discussion

Unless agreed otherwise:

  • sessions are not recorded
  • participants may not record sessions without written permission

Safer Haven AI reserves the right to remove participants who behave in a disruptive or inappropriate manner.

4. Eligibility

Services are available to:

  • individuals
  • organisations
  • businesses worldwide

Commercial services are generally intended for adults or authorised representatives of organisations.

5. Intellectual Property

All materials created or delivered by Safer Haven AI remain the intellectual property of Safer Haven AI, including:

  • training materials
  • frameworks and methodologies
  • presentations
  • course content
  • written resources
  • website content

Clients may use materials internally within their organisation for educational purposes only.

Without written permission, materials may not be:

  • reproduced for commercial use
  • resold
  • redistributed publicly
  • published online
  • used to create derivative training products

6. Fees and Payment

Fees for services are agreed in advance.

Payments may be made via:

  • BACS bank transfer
  • Stripe payment processing

Unless otherwise agreed, invoices are payable within 14 days of issue.

Safer Haven AI reserves the right to:

  • require advance payment for new clients
  • suspend services where invoices remain unpaid.

7. Preparation of Tailored Training

Many training sessions delivered by Safer Haven AI are tailored to the client’s sector, organisation, and requirements.

This preparation may include:

  • sector-specific research
  • development of customised training materials
  • preparation of tailored examples and case studies
  • creation of bespoke slide decks

This preparation work forms part of the overall service being provided.

8. Booking, Cancellation and Rescheduling

Training sessions and consultancy engagements may be scheduled by mutual agreement.

Clients may cancel or reschedule bookings under the following conditions.

Cancellation or rescheduling with more than 5 days notice

Clients may cancel or reschedule without charge, provided that:

  • no travel or accommodation costs have been incurred
  • no other non-refundable expenses have been committed.

Rescheduling within 5 days of delivery

If a session is rescheduled within 5 days of the scheduled date, Safer Haven AI reserves the right to charge reasonable costs already incurred, including:

  • non-refundable travel
  • accommodation bookings
  • venue bookings

Where no costs have been incurred, no charge will apply.

Cancellation within 5 days of delivery

If the client cancels a session completely within 5 days of the scheduled date, the following may apply:

  • 50% of the agreed training fee may be payable to compensate for preparation, research, and time allocated to the engagement.
  • If travel or accommodation has already been booked, non-refundable costs may also be recoverable.

Safer Haven AI will aim to keep any charges reasonable and proportionate.

9. Client Responsibilities

Clients and participants agree to:

  • provide accurate information when requesting services
  • ensure participants behave respectfully during training
  • comply with applicable laws when applying knowledge gained from training
  • respect intellectual property rights

10. Confidentiality

Both parties may share confidential information during engagements.

Each party agrees not to disclose confidential information to third parties without permission, except where required by law.

11. Limitation of Liability

Services provided by Safer Haven AI are educational and advisory in nature.

While reasonable care is taken to provide accurate and responsible information:

  • Safer Haven AI does not guarantee regulatory compliance for any organisation
  • implementation of advice remains the responsibility of the client.

To the fullest extent permitted by law, Safer Haven AI shall not be liable for indirect or consequential losses.

12. Force Majeure

Safer Haven AI shall not be liable for failure or delay in performing services due to circumstances outside reasonable control, including:

  • illness
  • travel disruption
  • natural disasters
  • internet outages
  • government restrictions

Where possible, services will be rescheduled to a mutually agreed date.

13. Independent Contractor Status

Safer Haven AI operates as an independent contractor.

Nothing in these terms creates:

  • a partnership
  • joint venture
  • employer-employee relationship.

14. Client Logos and Testimonials

Unless agreed otherwise, Safer Haven AI may reference organisations it has worked with for portfolio or testimonial purposes.

Clients may request removal in writing.

15. External Links

This website may contain links to third-party websites.

Safer Haven AI is not responsible for the content or privacy practices of external websites.

16. Changes to Terms

These Terms may be updated periodically.

The latest version will always be published on this website.

17. Governing Law

These Terms are governed by the laws of England and Wales.